Sequoia's Records Storage and Management FAQ's
Why should I store my documents at Sequoia as opposed to a self-storage?
Apart from the inconvenience of having to send staff to self-storage during the day, which can interfere with their normal day to day duties, there are many advantages. All boxes and files are bar coded, tracked and then delivered to your office by our professional staff, all within the fastest industry standard timeframe-two hours. You will have much better control over knowing where your company records are at any given time (via web access) and ease of mind that all records are stored in a highly secure and safe environment. (top)
Can I easily retrieve my records?
There are different options in retrieving records. These options range from sending through an electronic request via e-mail or web, faxing and phoning. All requests are acted on immediately and will be delivered within our agreed times. If a request is required even faster, we can scan the record that is required and have this emailed to you. (top)
Can I manage my inventory online?
Yes. Sequoia uses O'Neil Software. Why choose O’Neil? Not just because they are the industry leader but because their more than 25 years records storage and management software experience can help you grow your business, whether you are new to records management or a savvy veteran.
All information is stored on our database, ranging from the time the box or file was picked off to the shelf till the time it has arrived back at our warehouse. Information such as requestor, time of request, time of delivery/pickup, signature of person signing for the request is captured electronically, and can be viewed online in real time. (top)
Will I have a dedicated account manager?
We believe that it is important for our customers to have a "go to" person. We all know how frustrating call centers are when trying to do business with people who are several thousand miles away. This can be extremely important when requesting deliveries such as urgent request as local knowledge can be invaluable. (top)
What do I do in the event of a disaster?
Call Sequoia and we will ensure that you have all the relevant information available to you to follow your DR plans. (top)
How secure are your facilities?
Our facilities are highly secure. CCTV cameras are placed in strategic positions externally and internally around our building. The facility is monitored 24 hours a day, 7 days a week.
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